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Commander par téléphone



The detailed general terms and conditions of sale below govern the contractual relations between any user of the website (hereinafter referred to as a User or You) and the commercial entity, owned by the company VANVAN, whose headquarters is located at 178 rue de Belleville - 75020 Paris and registered with the trade register under the SIRET number 530 638 998 00019.

These general terms and conditions of sale are the only ones applicable and replace all other conditions, unless previously derogated in a prior, express, and written manner. VanVan SARL may occasionally modify certain provisions of its general terms and conditions, so it is necessary that these be read before each visit to the website.

These modifications are enforceable from the time they are posted online and cannot apply to contracts concluded previously. Each purchase on the Site is governed by the general terms and conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our general terms and conditions of sale after having read them.

By accessing the Site, you agree to comply with the General Terms and Conditions as well as the Terms of Use contained therein.


1.1 - The prices of our products are indicated in euros including all taxes (TTC), excluding participation in delivery costs.

1.2 - In the case of an order to a country other than metropolitan France, any customs duties or local taxes will be the responsibility of the recipient.

1.3 - All orders, regardless of their origin, are payable in Euros.

1.4 - VanVan SARL reserves the right to change its prices at any time, but the products will be invoiced based on the rates in effect at the time of order registration, subject to availability.

1.5 - The products remain the property of VanVan SARL until full payment of the price.


The customer can order online via the website or by telephone from Monday to Friday, 10 am to 7 pm, at

VanVan SARL reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order or who presents any form of risk in their eyes.


You declare having acknowledged and accepted these General Terms and Conditions of Sale before placing your order.

Therefore, the validation of your order implies acceptance of these General Terms and Conditions of Sale, equivalent to a digital signature when you check the box "I have read and accepted the general terms and conditions of sale."

Unless proven otherwise, the data recorded by VanVan SARL constitutes proof of all transactions made by VanVan SARL and its customers.

For payments by cheque and bank transfer, the order will remain valid for 15 days. After the order validation date, if the cheque or bank transfer has not been received within 15 days, the order will be canceled.


Our product offers and prices are valid as long as they are visible on the site, subject to stock availability. For products not stocked in our warehouse, our offers are valid subject to availability at our suppliers.

In the event of a product's unavailability after placing your order, we will inform you by email as soon as possible. Your order will be automatically canceled, and you will be refunded within 30 days if your bank account has been debited.

We may be able to provide you with a similar product.


payment by cheque, in the event of unavailability of all or part of the order, the refund will be made by cheque no later than thirty days from the payment of the sums paid by the customer.

The photos on this site are not contractual.

Promotion visible on advertising supports: The promotions are valid only if they are active on the site.


The products are delivered to the delivery address you indicated during the ordering process. The indicated delivery times are average usual times and correspond to processing and delivery times. Average time between 4 and 10 working days from the warehouse. Delivery is made within 48 hours of the package leaving (subject to carrier delay). We recommend a maximum period of 30 days after your order to send your package. Beyond this period, we will refund you. In case of items deliverable on different dates due to their availability, the delivery time is based on the longest delay. VanVan SARL, however, reserves the right to split deliveries. The participation in processing and shipping costs will only be charged for one shipment. VanVan SARL cannot be held responsible for the consequences due to a delay in delivery. Any order not shipped within 30 days of the order is canceled unless otherwise stated and announced in the sales offer. In case of delay, an email will be sent to you.

Delivery Errors: Upon receipt of your order, we recommend that you check the conformity of your order and inform VanVan SARL if necessary, of any anomaly concerning it, within 72 hours during working days, the following Monday for a reception on Saturday. After this period, VanVan SARL cannot be held responsible for non-compliant delivery.

The formulation of this complaint to VanVan SARL must be made to our head office: 178 rue de Belleville - 75020 Paris by registered letter with AR or by sending the package directly to this same address along with your explanations on free paper.

Any claim not made in accordance with the rules defined above and within the time limits set will not be taken into account and will release VanVan SARL from any responsibility towards the consumer.


Payment for your purchases is made:

  • either by credit card: Master Card, Visa, and other Blue Cards on a secure payment terminal
  • or by bank cheque
  • or by bank transfer
  • or by payment on the PAYPAL site
  • or by mandate

In the case of payment by bank cheque, it must be issued by a bank domiciled in metropolitan France or Monaco. The cheque or bank transfer must reach VanVan SARL within 7 days, otherwise, the availability indicated at the time of the order will no longer be guaranteed, VanVan SARL will inform the customer of the new delivery time if necessary. If the cheque or bank transfer does not reach VanVan SARL within 15 days, the order will be automatically canceled. The cheque should be sent to VanVan SARL, Payment Service, 178 rue de Belleville 75020 Paris

The fraudulent use of another person's bank card number without their consent or the refutation of payment for fraudulent purposes legally constitutes a crime of fraud punishable under article 313.1 of the penal code with a penalty of 5 years imprisonment and a fine of 381,122 Euros. Be aware, new techniques now allow for tracking fraud attempts...


Our site is subject to a security system:

We have adopted the SSL encryption process of the bank, but we have also reinforced all the scrambling and encryption processes to protect

as effectively as possible all sensitive data related to payment methods.


VanVan SARL allows you 14 calendar days to return a product that does not satisfy you. This period starts from the date of receipt of your package. This right of withdrawal is exercised without penalty. The deadlines mentioned above run from the day of receipt of the order by the customer (proof of delivery from the Post Office being the evidence).

This right only applies to individuals; companies and businesses cannot benefit from it.

This right of return will only be accepted for products in their original condition and complete: box, packaging, accessories, manual, blister, etc. Items returned incomplete, damaged, damaged, or soiled by the Customer are not accepted. The customer will then have to pay the return costs.

It is expressly recommended to indicate on the package your order number. We advise you to return the goods by registered mail or tracked post and possibly to take out insurance with the carrier for the market value of the products. This is necessary in case of theft or loss of this merchandise by their services. VanVan SARL will not be held responsible for any theft or loss by transport services.

Returns are to be made to VanVan SARL - 178 rue de Belleville - 75020 Paris

  • in their original packaging, complete (accessories, manual, case...) in new condition, you can request a credit note or refund without penalty, except for the return costs.

Any item whose components are deteriorated will be refused and returned at your expense.

Billing for the damage may be proposed to the customer.

Also refused will be:

  • Copyable products (Multimedia, CD, DVD, software) if the original packaging has been unsealed.
  • Downloaded software once the order has been validated by your payment
  • Instant-use product: invisible earpiece

However, it is possible to receive a refund for the invisible earpieces if they have not been used and are returned in the original packaging. In case of doubt, our customer service is here to answer your questions.

For DEALS (PROMOTIONS) on partner sites, any refund request may be accepted under the following conditions: if you have not downloaded the software within the 14 days following the closing of the deal.

Any request not made within the allotted time will be refused.

The sending of software is done by download, you must select the "download" box on the payment and delivery page.


Refunds of products in the event referred to in article 8 will be made within a period less than or equal to 30 days after receipt of the products by us. No shipment on delivery will be accepted, whatever the reason.


The Colissimo Suivi system by LA POSTE allows for delivery within an average timeframe of forty-eight hours from the dispatch of the parcel from VanVan SARL. This is applicable for shipments in Europe and Switzerland, as well as DOM (French Overseas Departments) within a maximum period of 7 days.

This timeframe is provided for informational purposes only.

Any potential delay may not give rise to claims for damages, withholding, or cancellation of the order by the Buyer.

In case of delivery delay compared to the initially set date, the Buyer must report it in writing (letter or email) to VanVan SARL to allow VanVan SARL to conduct an investigation with LA POSTE.

An investigation with LA POSTE can last up to 21 working days. If during this period, the product is found, it will be immediately redirected to the Buyer's home or to the recipient designated in the order form.

However, if the ordered product is not found at the end of this 21-day investigation period, VanVan SARL will be relieved of all responsibility and will compensate you according to the following rates:

  • Standard Parcel (with delivery against signature

): The total amount of your order, or the dispatch of a new parcel

  • Express and economic parcel (without signature, left in the mailbox): 23 €/kilo


For any information regarding your order, VanVan SARL's Customer Service can be reached by email (section My account / contact); by mail addressed to VanVan SARL, 178 rue de Belleville - 75020 Paris, or by phone at


All texts, comments, works, illustrations, and images reproduced on the VanVan SARL site are protected by copyright as well as intellectual property rights worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only private use is allowed, subject to different or more restrictive provisions of the intellectual property code. Any total or partial reproduction of the VanVan SARL site is strictly prohibited.


The products offered comply with current French legislation. VanVan SARL's liability cannot be held responsible for non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibility of importing or using the products or services you plan to order. Please refer to the description of each product for its precise characteristics, and in case of doubt or if you require additional information, do not hesitate to contact us.

In case of a manifest error between the product's characteristics and its representation and/or the conditions of the sale, VanVan SARL's liability cannot be engaged. In case of hyperlinks to other sites from VanVan SARL, it will not be responsible for the content of the information provided on these sites after activating these links. In the case of purchases for professional use, VanVan SARL will not be liable for any indirect damages due to these terms, such as loss of business, loss of profit, loss of opportunity, damages or expenses.

VanVan SARL disclaims all liability for improper use of invisible earpieces. The customer is informed that they must handle the earpieces with caution. The shape of the earpiece is designed to prevent it from going too deep into most ears. However, the customer must ensure, based on the shape of their ears, that it does not present a risk of going too deep, making extraction difficult. In case of doubt, refrain from using it to avoid risks, and consult a specialist.


This contract is subject to French law. The language of this contract is French. In case of a dispute, the French courts will have exclusive jurisdiction.


VanVan SARL checks all orders that have been validated on its site. These checks aim to protect VanVan SARL from abusive practices by fraudsters. We may ask you to justify your identity for any order, regardless of the amount. For an order with a different delivery address from the billing address, our services may need to contact both persons mentioned; namely the person associated with the billing address and the one indicated for the delivery address. As part of these procedures, our services may ask you for all the necessary documents to unlock your order: proof of address, photocopy of an identity card, crossed check, letter stating that the customer is indeed the owner of the

credit card, or even a copy of the credit card showing the last 5 digits and the name. These requests are made by email.

Our site is also designed to be particularly attentive to the needs of our customers. This is one reason why we use cookies. The purpose of the cookie is to signal your visit to our site. Therefore, cookies are only used by VanVan SARL to improve the personalized service intended for you.


All reviews submitted by Users are monitored and moderated by the marketing team. If the comments violate the law and ethics (excessive advertising, defamatory remarks, insults, out-of-context comments...), VanVan SARL reserves the right to refuse or modify the concerned review.



Products sold by VanVan SARL are covered by a warranty**. The warranty period is indicated on each product sheet.

The warranty period for some products may vary due to their design, manufacturing, or intended use.

The VanVan SARL warranty applies from the date of purchase (your invoice is available upon completion of the order: shipment). The VanVan SARL warranty is provided without prejudice to your other legal and regulatory rights as a consumer.

This warranty only covers defects in parts and manufacturing of the product.

This warranty does not cover:

  1. Periodic maintenance and repairs or replacements of parts due to normal wear and tear;

  2. Transportation costs and risks associated with the delivery and collection of the product by the end customer;

  3. Any adaptation of the product necessary for compliance with technical or safety standards applicable in a country other than the one for which the product was originally designed and manufactured;

  4. Consumable items (parts that are expected to be replaced periodically during the product's life, such as batteries, etc.);

  5. Deterioration or defects of the product resulting from: a. Improper use or installation of the product (use not in accordance with the intended purpose of the product, installation or use not in accordance with the instructions in the user manual or technical or safety standards in force in the country where it is used, etc.) b. Inadequate product maintenance or negligence in maintaining the product. c. Mishandling or mistreatment of the product (misuse, dropping, impacts, etc.) or an inappropriate environment (poor ventilation, vibrations, exposure to moisture, excessive heat, contact with sand or any other substance, inadequate power supply, etc.) d. Use of the product with an incompatible or defective product (hardware or software), consumable, accessory, or peripheral. e. Adaptation of the product for compliance with technical or safety standards applicable in a country other than the one for which the product was originally designed and manufactured; f. Modification or repair of the product not carried out by a service provider approved by VanVan SARL. g. Force majeure, disaster (fire, flood, etc.), lightning, etc.

    h. Removal of the serial number

    i. Charging times (recommended on the product sheet or in the included instructions not followed, which may damage the product's internal battery)

We strongly advise you to contact us by email using the contact form before returning the merchandise to verify, together, whether it is not a case of improper handling or misunderstanding on your part.

To return a product, you must follow the following procedure:

  • Return the equipment in its original packaging with all accessories, by Post in colissimo with or without recommended

  • Attach a copy of the original invoice

  • A letter clearly explaining the problem encountered

Return the product to the following address: VanVan SARL After-sales service 178 rue de Belleville 75020 Paris

Within 7 WORKING DAYS of receiving the package, we will test your equipment. If it is defective, it will be sent for repair at the factory

, which may take up to 6/7 weeks.

Note: The defective product will be sent for repair and returned to the customer no later than 6/7 weeks. In case of an irreparable product, if we are unable to send an identical new product due to stock shortages, we commit to finding a similar product.

For all products weighing more than 2 kg, the customer will be liable for international colissimo postage (according to current rates) to CHINA. These costs must be paid before the product is taken into account.

In case of warranty refusal, a quote will be sent to propose a repair, and the return costs will be at your expense regardless of the weight.

Any products returned as non-functioning, if it turns out that after testing, it functions perfectly, will be charged a flat rate of 15 € HT + colissimo return costs.

In case of stock shortage of the returned defective product, we will send you a credit note valid for 6 months.


Promo code or basket bonus in the form of a gift: 1 offer valid per choice or 1 non-cumulative PROMO code per customer and per order.

ARTICLE 19 Software Liability:

Software is sold to companies or individuals who own mobile phones and wish to control their use. This use is only authorized to the extent that it is carried out in compliance with the laws in force in the country regarding respect for others' privacy (European Directive 2002/58/EC as well as the recommendations of the CNIL in France regarding privacy protection, subject to prior declaration of the device to this organization).

It is prohibited to exploit it for purposes qualified as sneaky, without the knowledge of the user of the phone. If in doubt, consult your lawyer before using our products.

By installing our software on a phone, you acknowledge being the owner of the mobile and that its subscription with a mobile telephone operator is in your name. It is not sufficient to be only the holder of the subscription or only the owner of the mobile. You also acknowledge that the use you make of it will be, in all respects, in accordance with the legislation in force in your country and in the country where it may or will be used.

Recording SMS, listening to conversations, reading emails, locating the position of a mobile are prohibited activities if they are practiced on phones belonging to other physical or legal persons. You are within the law to the extent that the phone and the subscription to the mobile operator are the property of the physical person - legal guardian, tutor, etc. - or moral person (companies, associations, organizations, etc.) who installs the software and if the person operating the phone has the deactivation code, is informed and accepts in writing, without any kind of constraint, that their movements and their telephone communications, SMS and Email can be known by the company, the use of the software is legal.

In the case of the family, based on the fact that the legal guardians are owners or co-owners of the mobile phone and holders or co-holders of the subscription with the mobile operator, if the child is not of age or, if he is of age but accepts in writing the fact that his telephone communications, SMS, and Email can be listened to and read in compliance with the laws of the country, you indeed have the right to exploit the possibilities offered by our software, particularly in the context of protecting children from dangers such as violence at school, bullying, drugs, etc.

You are in illegality because it is forbidden to spy.

Listening to telephone conversations without authorization, on a phone belonging to another person, without their knowledge, following their movements, intercepting their SMS and emails, is highly reprehensible. You risk penalties that can correspond to 1 year in prison and a fine of 45,000 € according to the legislation of different countries within Europe in this matter.

By checking the box "I accept the general terms and conditions of sale" when placing your order, you confirm that you have read, understood, and approved the above conditions and that you are aware of the legal aspects valid in your country or in the countries where our products will be used. In this way, you also confirm that you will not violate the law on respect for privacy and therefore that you will not listen to conversations, read someone else's SMS or call log without their written consent and obtained without any constraint.